Chatrace - Set User Persistent Menu and Enable Message Composer problem – Incident details

All systems operational

Set User Persistent Menu and Enable Message Composer problem

Resolved
Operational
Started about 4 years agoLasted about 2 months

Affected

Messenger

Operational from 3:25 PM to 12:13 AM

Updates
  • Resolved
    Resolved

    Facebook resolved the issue!

  • Investigating
    Investigating

    The "Enable Message Composer" action is not working due to a confirmed bug on Facebook side.

    Also if you use the action "Set User Persistent Menu", the user will not see the "bot persistent menu" again when you change the user persistent menu back.

    Also if you set a User Persistent Menu, the user will not see the bot menu again due to the below Facebook bug

    https://developers.facebook.com/support/bugs/566082604760902